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Canada Life online services: My account

Legal, copyright and trademark information


Use of this website is governed by the following terms and conditions. Please read them carefully as your use of this site is your agreement with these terms and conditions. If you don't agree with these terms and conditions, don't use this site.

These terms and conditions are subject to change without notice to you, so we recommend you review them regularly.

Limited license and use

Canada Life online services: My account is provided to you by The Canada Life Assurance Company (Canada Life). Canada Life grants you a limited license to display the contents of this site on your computer or other electronic device, as well as to print, download and use the materials on this site for only two purposes: as informational or to transact with Canada Life. We grant this limited license on the condition the contents of this site aren't modified in any way and all copyright and other notices properly remain in effect. You agree not to, or allow others to, try to or actually disrupt, impair or interfere with, alter or modify this site or any of its content - either directly or indirectly.

This site isn't intended to provide you with any personalized financial, insurance, legal, accounting, tax, medical or other professional advice. You won't rely on this site as a substitute for independent research or personal advice from a Canada Life advisor or any other appropriate professional advisor.

Nothing on this site is an offer to buy or sell products or services from Canada Life or any third party. All products and services are subject to the terms and conditions of any applicable contracts and laws. Canada Life products and services and those of third parties described on this site are available only in jurisdictions where they may be lawfully offered for sale in Canada.

The use and content of this site, including terms and conditions of use, are governed by applicable laws of the province of Ontario and of Canada. You agree that all disputes arising out of or in connection with this agreement fall under the exclusive jurisdiction of the courts of Ontario.

If you're accessing this site on behalf of another party, you confirm you're authorized to do so. You agree that you shall be liable and will indemnify and hold harmless Canada Life, its affiliates, and each of their respective directors, officers, employees and agents, in the event the party you're acting on behalf of claims you didn't have such authority or the information you submitted was inaccurate.

Contents of this site neither express nor imply endorsement or approval of any third party or their statements, opinions, information, products or services. Any third party opinions or information included on this site are provided for convenience only. Canada Life assumes no liability and doesn't approve or endorse third party content, or warrant such content to be accurate, complete, reliable, verified, error-free or fit for any purpose.

Canada Life may use third party service providers to provide certain tools and/or programs, some of which may be housed on a third party server or a site independently developed by others. Therefore, while using this site, you may be linked to third party servers. Access to other sites and use of any third party tools or programs on this site are subject to all terms and conditions that dictate their use.

Trademarks

Canada Life owns or has obtained the right to use by license or otherwise the trademarks, logos and domain names used on or in connection with the goods and services that it provides and displays on this site. The trademarks are protected by Canadian and foreign trademark laws. All rights reserved. The display of trademarks on this site shouldn't be interpreted as an implied license to use such trademarks in any way.

Canada Life, design and marks displayed on this site followed by the TM symbol at first time of use are registered or unregistered trademarks of The Canada Life Assurance Company or a third party. Third party marks are used with permission or under license.

General disclaimer

While the information posted on this site is believed to be reliable and accurate at the time of posting, Canada Life doesn't guarantee, represent or warrant that information contained on this site is accurate, complete, reliable, verified, error-free or fit for any purpose.

Nothing on this site forms a contract, or a part of any contract, other than as it relates to the use of this site, unless directly expressed by Canada Life. In the event of a conflict between the information contained on this site and the terms contained in any product or services offered by Canada Life or a third party, the terms contained in any document detailing such product or service will prevail.

Neither Canada Life, nor any third party, make any representations or warranties, express or implied:

  • On the usability or condition of this site
  • That this site will operate uninterrupted or error-free
  • That this site will operate in combination with any services or software used in connection with it
  • That it will be viewed consistently with all browser software
  • That any communication transmitted to or from this site is private, confidential or secure

Canada Life expressly disclaims all representations, warranties or conditions, express or implied, statutory or otherwise, including, without limitation, the warranties and conditions of merchantable quality and fitness for a particular purpose, non-infringement, compatibility, timeliness, security or accuracy, and any representations, warranties or conditions that may arise from a course of dealing or usage of trade.

You assume full responsibility for risk of loss of any nature whatsoever resulting from your use of this site. Without limiting the generality of the preceding statement, you acknowledge and agree that none of Canada Life, its affiliates, or any third party, or any of their respective directors, officers, employees or agents will be liable to you for loss of data, computer time or any loss or damage of any nature arising out of or attributable in any manner to your use or inability to use this site for any reason. Nor are they liable for any action or inaction on the part of Canada Life; or for any direct, indirect, special or consequential damages - even if Canada Life has been advised damage could occur. This includes but isn't limited to lost profits, lost opportunities or business revenues, loss of goodwill, or failure to realize expected savings.

This site contains links to, or may be accessed from other sites that aren't maintained or controlled in any way by Canada Life. Canada Life doesn't control and isn't responsible for any of these sites or their content. These links aren't an endorsement by Canada Life or any other party of the products, services, advice or opinions or any other content of such sites. Access or use of sites to which links are provided and of sites that link to this site are subject to the terms and conditions of those sites. You're fully responsible for any use you make of the content on those sites. You're also solely responsible for the consequences of any use of or reliance on such content. Links to sites that aren't maintained or controlled by Canada Life are provided for convenience only.

Canada Life provides you with access to this site through the networks of third party telecommunications providers and through other suppliers and third parties. Canada Life assumes no responsibility for security of your facilities or networks, nor for unauthorized access to facilities or networks. In all cases, you're responsible for determining and establishing secure network access configurations. Canada Life, its affiliates, and each of their respective directors, officers, employees and agents, shall not be liable for any inability, failure or mistake related to any security breach or identification of such breach. Likewise they aren't liable for any loss resulting from the transmission of confidential or sensitive information over the Internet.

If any of these terms and conditions are determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability applies only to that particular term or condition. All other terms and conditions shall continue in full force and effect.

Disclaimer: In Quebec, advisor refers to a financial security advisor for individual insurance and segregated fund policies; and to an advisor in group insurance/annuity plans for group products.


Canada Life online services: My account access agreement

The information and services available to you on this site shall be governed by this Canada Life online services: My account access agreement (the Agreement). By registering for use of this site, you acknowledge you've read, understand and agree to be bound by the terms and conditions set forth in this Agreement, as amended from time to time. If you don't agree with the terms and conditions set forth in this Agreement, don't register for use of this site.

Use of Canada Life online services: My account

Canada Life authorizes you to use this site solely for informational and educational purposes. Canada Life reserves the right to suspend any services provided on this site if any of these terms and conditions are violated. In order to use this site, you must have reached the minimum prescribed age to contract for products and services in the jurisdiction in which you are a resident.

Any information or transaction accessed, transmitted or performed through this site that's related to any third-party product or service shall be subject to any terms, conditions or restrictions applicable to that product or service.

Use of user ID and password

Your user ID and password will constitute your electronic signature ("Electronic Signature") when you use this site. You authorize Canada Life, or any other party as applicable, to execute any instructions given with the authorization of your Electronic Signature. You acknowledge and agree that your Electronic Signature is the legal equivalent to your written, signed instructions.

You agree that the web pages you access are the same as written documents. This means that when you follow online instructions and click or otherwise electronically activate "accept", "save", "submit", "continue", "ok" or any other similar icons on any screen, except as otherwise specifically indicated, these carry the same legal effect as if you'd signed and delivered hard copy versions of the documents to Canada Life.

You agree to be liable for all uses of your Electronic Signature. You acknowledge that Canada Life isn't required to verify the actual identity or authority of any user of your Electronic Signature. You further agree to be liable for any loss caused as a result of or in connection with, any use or unauthorized use of your Electronic Signature. This includes any transaction performed, or information obtained through such use, even without your knowledge or consent.

You agree to take appropriate security measures to protect the confidentiality of your Electronic Signature (including those in the Your responsibility section of the agreement) and to guard against misuse of your information. You agree to notify Canada Life immediately if the confidentiality of your user ID or password is in jeopardy or if there's been unauthorized use of your Electronic Signature.

Amendments

This site, in whole or in part, may periodically be unavailable to you in order to allow for maintenance or updates, or for other reasons, including things beyond the control of Canada Life. Also, any or all of the services on this site may change at any time, with or without notice to you.

Canada Life may amend this Agreement at any time without prior notice to you, so we recommend that you review this Agreement regularly. Any changes to this Agreement will be posted on this site from time to time. By accessing or using this site, you agree to be bound by any such change.

Your responsibility

You have an important role to play in ensuring your login information is kept safe.

  • Before using this site, read the Legal, Copyright and Trademark Information, Privacy Policy, and Internet Security Statement.
  • Your user ID and password must be kept confidential; don't share them with anyone either deliberately or through carelessness.
  • Don't select a password that would be obvious or easy to guess (e.g., '12345' or 'password').
  • Take precautions that no one can see your login information when logging on.
  • Memorize your user ID and password. If you must record it on paper, store it in a safe location and don't keep the user ID and password together.
  • Change your password from time to time.
  • Don't leave your computer or other electronic device unattended when you're logged on. Sign off if you're going to be away from your computer or other electronic device, even for short periods of time.
  • Email isn't encrypted; therefore it's not recommended that you send any personal or confidential information to Canada Life or any third party by email (e.g., user ID, password).

Cancellation of access to this site

Canada Life may cancel any or all of the services provided by, or your access to, this site at any time without notice to you. Canada Life will have no liability for any loss, damage or inconvenience that may result from cancellation.

You may cancel your access to this site at any time by providing notice in writing or by electronic means. Notify Canada Life at least 30 days prior to the effective date of cancellation.

Website terms of use

You agree to be bound by all terms and conditions in the Legal, Copyright and Trademark Information, Privacy Policy, and Internet Security Statement, which are incorporated into this document, and are an integral part of this Agreement.

General

This Agreement shall be governed by the applicable laws of the province of Ontario and of Canada. You agree that any legal actions arising under this Agreement must be commenced in Ontario courts.

If there's any inconsistency or conflict between the terms and conditions of this Agreement and those of any predecessor agreement relating to any access method offered by Canada Life into which you may have entered, this Agreement will prevail.

This Agreement is binding on you, your heirs, executors, administrators, legal representatives, successors and assigns.

If any provision of this Agreement is determined to be invalid or unenforceable, everything else in this Agreement will continue in full force and effect.

Quebec only

You requested that this Agreement and any related documents be in English. Vous reconnaissez avoir exigé que cette convention et les documents s'y rattachant soient en anglais.


Contact us

For more information concerning the terms and conditions of use of this site, to request a copy of Canada Life's Privacy Policy, or to request the authorization to reproduce or distribute the content of this site or any party thereof, please contact:

The Canada Life Assurance Company
330 University Avenue
Toronto, Ontario M5G 1R8 Canada
Attn: Communication Services

Contact us

Disclaimer: In Quebec, advisor refers to a financial security advisor for individual insurance and segregated fund policies; and to an advisor in group insurance/annuity plans for group products.

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